Shipping policy

We are committed to delivering your order accurately, in good condition and always on time. We partner only with reputed courier companies to ship your orders.

Domestic Shipping (India)

- We proudly ship across India, delivering premium pet accessories and apparel straight to your doorstep.
- Processing Time: Orders are processed within 1–2 business days.
- Delivery Time: Estimated delivery within 3–10 business days depending on location.

Shipping Charges:

- Free shipping on all prepaid orders.
- Cash on Delivery (COD) may incur an additional charge of ₹50.
- We partner with trusted logistics providers to ensure safe and timely delivery.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email (only if you have added your email id during checkout)

Delivery Issues

If your parcel is delayed, damaged, or lost in transit, don’t worry — we’re here to help. Please email us at support@purplewhale.in within 48 hours of delivery for quick resolution.

Important Notes

- Please ensure your shipping address and contact details are accurate during checkout.
- Orders once shipped cannot be rerouted or cancelled.
- We do not ship on Sundays or public holidays.

Questions?

For queries related to shipping, custom delivery requests, or logistics, feel free to contact our team at:

📧 support@purplewhale.in
📞 (+91) - 8520964242